MYPitchGet support

How can we help?

Most questions are already answered below. If yours isn't, reach out at the bottom of this page.

Browse public matches in the app, pick one that fits your schedule and skill level, and reserve your spot with secure in-app payment.

Tap Create Match, choose the format, pitch and time — other players can then join until the match is full.

No — MYPitch is open to both men and women. When you create a match, you choose whether it's mixed or gender-only, so it fits your group.

If a match doesn't fill up before 24 hours from its starting time, the match gets automatically cancelled and you receive the refund on your card.

From 24 hours before the match, your payment is collected and cannot be refunded. If you withdraw from the match, another player takes your spot for free.

If the Owner cancels your match, your match will be automatically migrated to the nearest sport center with the same availability.

If a confirmed match is called off for bad weather or a safety issue, all players are refunded automatically.

Your rating adjusts gradually based on match results and feedback, so you keep getting matched at a fair, competitive level.

Yes. All payments are processed securely in-app — MYPitch never sees or stores your card details.

Contact mypitch_bookings@proton.me and we'll help you get set up — there's no fee to list your pitch.

No. For as long as the current terms are in force, MYPitch doesn't charge owners a fee to use the Owner Dashboard or its features.

Check the Pitches page for where MYPitch is currently active and where we're expanding to next.

Open your Profile tab in the app — you can update your details and profile picture at any time.

Still need help?

Send us an email and we'll get back to you — usually within 1–3 business days, depending on queues and the urgency of the matter.

mypitch_help@proton.me